As a consumer you have 14 days after receiving your order in full to notify us in a written format that you wish to send them back to us for a full refund.
In addition, Goods can be returned, for a credit note or an exchange after the 14 days period, up to 30 days.
Goods must be returned, unused, unassembled, and in a resalable condition. CNCwood reserves the right to make a deduction for any missing parts, signs of assembly, or damage to the product.
Your statutory rights remain unaffected by this policy.
To arrange a return please contact us on 010 448 766
CNCwood will arrange collection of the goods with one of our couriers and it is the buyers responsibility to be present at time of collection. Should a collection be missed, CNCwood reserves the right to charge for arranging another collection.
Upon receipt of the returned goods, CNCwood will then process the return. CNCwood will apply a combined restocking and collection fee of 40% of the value of the goods and freight cost as well. If there is damage to products and/or clear evidence of use, then CNCwood reserves the right to make a further deduction to the final returned amount.
In the event of a customer having made an error with their order and require an exchange, CNCwood reserves the right to apply charges for collection, re-delivery and processing the return. CNCwood will require original goods to be returned before replacements are sent out.
Refunds are processed within 7-14 days of receiving goods
In line with law, a consumer is defined as “an individual acting for purposes that are wholly or mainly outside the individual’s trade, business, craft or profession.
Customers have the option to return goods themselves at their own expense and risk. Please contact us to obtain a return number and an address of where the goods need to be sent.
Alternatively, CNCwood can arrange collection of the items to be returned but will apply a charge for doing this. This charge will be taken off the final refund figure.
It is the buyer’s responsibility to be present at the time of collection and CNCwood reserves the right to charge more for collection, should pre-arranged collections be missed.
It is the buyer’s responsibility to be present at the time of collection and CNCwood reserves the right to charge more for collection, should pre-arranged collections be missed.
CNCwood also asks customers to take photographs of returned parcels and pallets before they are collected to prove the condition of goods before they were handed to the courier.
Delivery charges that were paid by the customer on the original order will only be refunded if the customer returns the goods themselves.
If there is a problem with your goods such as a fault, or the goods being misdescribed or not fit for purpose then CNCwood will meet the costs of return.